The Management Science Department faculty showcase their research and real-world experiences in the classroom. Management science faculty are renowned scholars whose research makes groundbreaking findings in a variety of industries, including health care, manufacturing, banking, retail and others.
The management science faculty research topics include supply chain design for sustainable operations, pricing and revenue management, technology innovation, knowledge management, integrating human and algorithmic decision-making, global operations strategy, global sourcing, supply chain management, supply chain modeling and teaching innovation.
Management faculty have earned their degrees from respected institutions that include Duke University, Georgia Tech, Virginia Tech, University of Alabama, University of Bombay, India, Federal University of Rio Grande do Sul (Brazil), the Ohio State University, University of North Carolina at Chapel Hill, Clemson University, University of Maryland, University of Texas at Dallas, and University of Pennsylvania.
They have worked for multinational organizations including Bank of America, The Dow Chemical Company, IBM, the World Bank, Westinghouse Electric, General Electric, Honda Motor, GE Aviation, JDA Software, Shell Chemical, Siemens and Boeing.
- Adhikary, A., D.K. Sundar, Sharma, A., Jayaram, Jay. Impact of buyer-supplier networkcomplexity on firms' greenhouse gas (GHG) emissions:
An empirical investigation. International Journalof Production Economics.
- Ahire, S. and J. Jensen, 2019, “Snider Tire Optimizes its Customers-Stores-Plants Transportation Network.”
- Anand, G., Chandrasekaran, A., and Sharma, Luv. Sustainable ProcessImprovements: Evidence from Intervention-Based Research. Journal
of Operations Management.
- Chaudhuri, A., Gerlich, H.A., Jayaram, Jay, Ghadge, A., Shack, J., Brix, B.H., Hoffbeck, L.H., Ulriksen, N. Selecting spare parts
suitable for additive manufacturing: A design science approach.Production Planning
- Dong, Yan, Skowronski, Keith, Song, S., Venkataraman, Sriram, and Zou, Fan. Supply Base Innovation and Firm Financial Performance. Journal of Operations Management.
- Dong, Y*., S. Song*, S. Venkataraman*, and Y. Yao*. “Mobile Money and Mobile Technology: A Structural Estimation.” Information
Systems Research. *Equal Contribution.
- Dong, Yan, Xu, K., Song, S., & Zhou, C. Quality Reference in Consumer ProductRecalls. Decision
- Frandsen, C., Nielsen, M., Chaudhuri, A., Jayaram, J., & Govindan, K. (2020). In search for classification and selection of spare parts
suitable for additive manufacturing: a literature review. International Journal of
Production Research, 58(4), 970-996.
- Lee, S-J., S. Venkataraman, G. Heim, A. V. Roth, and J. Chilingerian, 2020, “Impact of the Value-Based Purchasing
Program on Hospital Operations Outcomes: An Econometric Analysis.” Journal of Operations
Management, 66(1-2), 151-175.
- Heese, H., Kemahlioglu-Ziya, E., and Perdikaki, Olga. Outsourcing under Competitionand Scale Economies: When to Choose a Competitor as
a Supplier. Decision Sciences.
- Henrique, D. B., Filho, M. G., Marodin, Giuliano., Jabbour, A. B. L. D. S., and Chiappetta Jabbour, C.J. A framework to assess sustaining
continuous improvement in leanhealthcare. International Journal of Production Research.
- Skowronski, Keith, Benton, W., and Hill, J. Perceived Supplier Opportunism inOutsourcing Relationships
in Emerging Economies. Journal of Operations Management.
- Wani, D., Dong, Yan, Malhotra, M. K., & Xu, K. Emerging Market Penetration andEmissions Performance. Decision
- Wooten, J., Cho, S., Donohue, J. and T. Fry (2020), “Overcoming Cost Disadvantages in Procurement Auctions,” Decision Sciences,
- Wooten, J., Donohue, J., Fry, T. and Whitcomb, K. (2020), “To Thine Own Self Be True: Asymmetric Information in Procurement Auctions,”
Production and Operations Management, 29(7), 1679-1701.
- Zhang, X., von donk, D.P., Jayaram, Jay. A Multi-theory Perspective on Enablers of Inter-organizational Information and Communication Technology: A Comparison of China and the Netherlands.International Journal of Information Management.
- Ataseven, C., Nair, A., and Ferguson, Mark. (2020). The role of supply chain integration instrengthening the performance of not-for-profit
organizations: Evidence from the food bankingindustry. Journal of Humanitarian Logistics
and Supply Chain Management, 10(2), pp. 101-123.
- Ferguson, Mark. (2020). Estimating Demand with Constrained Data and Product Substitutions.Channel
Strategies and Marketing Mix in a Connected World, pp. 1-27.
- Frandsen, C., Nielsen, M., Chaudhuri, A., Jayaram, Jay, Govindan, K. (2020). In search forclassification and selection of spare parts suitable
for additive manufacturing: A literature review. International Journal of Production
Research, 58(4), pp. 970-996.
- Jayaram, Jay, Amling, A., Chaudhuri, A., McMackin, D. (2020). Prime time for additive manufacturing.Supply
Chain Management Review, 24(2), pp. 36-43.
- Pak, O., Ferguson, Mark, Perdikaki, Olga., and Wu, S-M. (2020). Optimizing Stock-Keeping UnitSelection for Promotional Display
Space at Grocery Retailers. Journal of Operations Management,66(5), pp. 501-533.
- Patel, P.C., Kaur, G., Gupta, M.C., Jayaram, Jay. (2020). Service profit chain and throughputorientation: A manager-employee-customer
triad perspective in services. International Journal ofProduction Research, 58(17),
- Shang, G., McKie, E. C., Ferguson, Mark, and Galbreth, M. R. (2020). Using transactions data toimprove consumer returns forecasting. Journal of Operations Management, 66(3), pp. 326-348.
- Chaudhuri, A. and J. Jayaram, 2019. “A Socio-Technical View of Performance Impact of Integrated Quality and Sustainability
Strategies.” International Journal of Production Research, 57(5), 1478-1496.
- Ghosh, S., Jayaram, J., and M.K. Tiwari, 2019. “Enhancing supply chain resilience using ontology based decision
support system.” International Journal of Computer Integrated Manufacturing, 32(7),
- Marodin, G.A., Frank, A., Tortorella, G.L. and Fettermann, T.A. 2019. "Lean production and operational
performance in the Brazilian automotive supply chain," Total Quality Management &
Business Excellence, 30(3-4), 370-385.Pathak, S., Sen.
- P.K., Jayaram, J. and J. Miller, 2019. “Like Poles Repel While Unlike Poles Attract”: Conditional Performance
Effects Of Supply Base R&D, Focal-Firm R&D, and Commercialization.” Decision Sciences
Journal, 50(5), 985-1030.
- Pekgün, P., Park, M., Keskinocak, P. and M. Janakiram, 2019, “Does Forecast-Accuracy Based Allocation
Induce Customers to Share Truthful Order Forecasts?” Production and Operations Management,
- Roth, A. V.*, A. L. Tucker*, S. Venkataraman*, and J. Chilingerian, 2019, “Being on the Productivity Frontier: Identifying “Triple
Aim Performance” in Hospitals.” Production and Operations Management, 28(9), 2165-2183.
- Shang, G., Ferguson, M., and M. Galbreth, 2019, “Where Should I Focus My Return Reduction Efforts? Data-Driven
Guidance for Retailers.” To appear in Decision Sciences Journal, 50(4), 877-909.
- Smith, J., Jayaram, J., Wolter, J., and F. Ponsignon, 2019, “Service Recovery System Antecedents: A Contingency Theory Investigation.” Journal of Service Management, 30(2), 276-300.
- Ahire, S. and P. Pekgün, 2018, “Harvest Hope Food Bank Optimizes its Promotional Strategy to Raise Donations
using Integer Programming.” INFORMS Journal on Applied Analytics (Interfaces), 48(4),
- Fry, T.D., Metcalf, A.Y., Stoller, J. and M. Haberman, 2018, "The Impact of Quality Management
Practices and Employee Empowerment in US Hospitals: A Socio-technical Perspective."
International Journal Production Research.
- McKie, E., Ferguson, M., Galbreth, M. and S. Venkataraman, 2018, “How Consumers Choose Between Multiple Product Generations and Conditions.”
Production and Operations Management, 27(8), 1574-1594.
- Pekgün, P., Galbreth, M. and B. Ghosh, 2018, “How Perceptions of User Reviews Impact Competition under Partial
Consumer Awareness." Decision Sciences, 49(2), pp. 250-274.
- Shang, G., Ferguson, M. and M. Galbreth, 2018, “Where Should I Focus My Return Reduction Efforts? Data-Driven Guidance for
Retailers.” Decision Sciences.
- Skowronski, K. and W.C. Benton, 2018, "The Influence of Intellectual Property Rights on Poaching
in Manufacturing Outsourcing." Production and Operations Management, 27(3), 531–552.
- Wooten, J. and C. Tang, 2018, “Operations in Space: Exploring a New Industry.” Decision Sciences.
- Ahire, S. and Jensen J., 2017 “Snider Tire Optimizes its Customers-Stores-Plants Transportation Network.” Interfaces,
- Angst, C., Wowak, K., Handley, S. and K. Kelley, 2017, “Antecedents of Information Systems Sourcing Strategies in U.S.
hospitals: A Longitudinal Study.” MIS Quarterly, 41 (4), 1129-1152.
- Ataseven, C., Ferguson, M. and A. Nair, 2017, “An Examination of the Relationship Between Intellectual Capital
and Supply Chain Integration in Humanitarian Aid Organizations: A Survey-based Investigation
of Food Banks.” Decision Sciences.
- Bellos, I., Ferguson, M. and B. Toktay, 2017, “To Sell and to Provide? Interaction of Business Model Choice
and Product Line Design.” Manufacturing and Service Operations Management 19(2), 185-201.
- Formby, S. F., Malhotra, M.K. and Ahire, S.L., 2017, “The Complex Influences of Quality Management Leadership and Workforce Involvement
on Manufacturing Firm Success,” International Journal of Productivity and Performance
- Gray, J. V., Esenduran, G., Rungtusanatham, M.J., and K. Skowronski, 2017, " Why in the World Did They Reshore? Examining Small to Medium-Sized Manufacturer
Decisions." Journal of Operations Management, 49-51, 37-51.
- Handley, S., 2017, “How Governance Misalignment and Outsourcing Capability Impact Performance.”
Production and Operations Management, 26 (1), 134-155.
- Malhotra, M. K., Ahire, S. and Guangzhi Shang, 2017, "Mitigating the Impact of Functional Dominance in Cross‐Functional
Process Improvement Teams." Decision Sciences, vol. 48 issue 1 pp: 39-70.
- Negrao, L., Godinho Filho, M. and Marodin, G.A., 2017, "Lean practices and their effect on performance: literature review,\." Production
Planning & Control, v. 28, n. 1, p. 33.56.
- Nicolae, M., Arıkan, M., Deshpande, V. and M. Ferguson, 2017, “Do Bags Fly Free? An Empirical Analysis of the Operational Implications of
Airline Baggage Fees.” Management Science 63(10), 3187-3206.
- Pekgün, P., Griffin, P. M. and P. Keskinocak, 2017, “Centralized vs. Decentralized Competition
for Price and Lead-time Sensitive Demand.”Decision Sciences, 48(6), pp. 1198-1227.
- Shang, G, Ghosh, B. and M. Galbreth, 2017. "Optimal Retail Return Policies with Wardrobing." Production and Operations
Management, 26(7), 1315-1332.
- Shang, G., Pekgün, P., Ferguson, M. and M. Galbreth, 2017, “How Much Do Online Consumers Really Value Free Product Returns?” Journal
of Operations Management, 53-56, 45-62.
- Tiwari, V., C. Queenan and P. St. Jacques, 2017, “Impact of waiting and provider behavior on surgical outpatients’
perception of care.” Perioperative Care and Operating Room Management. Volume 7 pages
- Wooten, J. and K. Ulrich, 2017, “Idea Generation and the Role of Feedback: Evidence from Field
Experiments with Innovation Tournaments,” Production and Operations Management, 26(1),
- Yilmaz, Ö., P. Pekgün and M. Ferguson, 2017, “Would You Like to Upgrade to a Premium Room? Evaluating the Benefit of Offering Standby Upgrades,” Manufacturing and Service Operations Management, 19(1), pp. 1-18.
Research in the News
Warranty and Reliability
Management science faculty explore warranty offerings as they relate to product reliability and producers’ involvement in secondary markets.
Mobile Money, Technology Benefit Emerging Countries
Mobile money is popular in Africa, South America and Asia, where many people don’t have access to formal banking systems.
The Power of Improving Post-Op Instructions
The process improvements to a kidney transplant team’s post-operating procedures greatly reduced complications, which in turn lowered patient re-admission rates.
Understanding Pricing Strategies via Primary, Resale Markets
The resale markets for retail, automotive and entertainment goods are growing faster than their primary counterparts, a trend for which operational decision-makers will have to take into account.
Moore School Associate Professor Elected to INFORMS Board of Directors
Pekgün, who will serve as vice president of membership and professional recognition, has been passionate about closing the gap between industry and academia.
Former Chick-fil-A Senior Analyst Emphasizes Data Proficiency
Launching the Chick-fil-A One app suddenly gave the fast food company massive amounts of consumer data.
Time in Korean Air Force Motivates Ph.D. Studies Toward Fixing Inefficiencies
A new statistical method is being developed for hotels to better predict guest preferences, as hotels look for innovative ways to differentiate their services.
Gauging Responses to the Affordable Care Act by Hospitals, Physicians
If the goal of policy change is to improve the quality of health care outputs, it is critical to understand how health care providers adapt. A dissertation provides evidence that underlying operational factors can impact how well policy achieves its goals.
Where are the Profitable Retail Products? At the End of the Aisle
A Moore School team team looked to beer to develop an estimation and optimization model that can indicate to retailers which product has the best chance of being selected from a display rack but also which variety is best to display for a given week.
Technology, Communication Affect Hospital Malpractice Suits
Hospitals that implement new health information technology systems see a decrease in medical malpractice suits – but only if medical providers are effective communicators.
In the Balance: Computer Intelligence vs. Human Awareness
Computers can quickly generate answers to business questions while being unaware of events in the physical world, whereas people can adjust to economic trends, breaking news and culture in ways computers can't.